Why devrel matters
Why Companies Invest in DevRel
Below is a deeper look at the four big business drivers behind Developer Relations. Think of them as compounding levers: each delivers value on its own, but together they create the network-effect flywheel that turns a promising product into a thriving platform.
1. Product Adoption & Ecosystem Growth
Helping developers succeed → more active users → more revenue
| What it means in practice | Common DevRel tactics | How leadership sees the ROI |
|---|---|---|
| Lower the “time-to-first-wow” and keep devs unblocked so they actually ship to prod | • Step-by-step quick-starts • Sample apps that mirror real use-cases • Hands-on office hours / livestream coding | ▸ Higher activation & retention curves ▸ Migration stories that close enterprise deals ▸ Partner apps that drive indirect revenue (e.g., API overage, marketplace fees) |
Real-world example: Stripe’s open-source sample repos and interactive docs cut integration time from days to hours; merchants who go live sooner start generating payment volume sooner—which Stripe monetises.
2. Rapid Product-Market Fit
Continuous feedback loops surface real-world pain points, fast
| What it means in practice | Common DevRel tactics | How leadership sees the ROI |
|---|---|---|
| Turning raw developer friction into actionable stories for PM/engineering before it explodes on Twitter or GitHub | • Public issue triage sessions • Structured surveys & beta programs • “Voice of the Developer” briefings for the roadmap | ▸ Fewer costly re-writes and hotfixes ▸ Roadmap that matches actual demand instead of guesses ▸ Net-new features informed by users land faster & with less churn |
Real-world example: MongoDB’s Champions program flagged aggregation-pipeline pain points months before support tickets spiked, helping the team launch syntax improvements in time for the annual release keynote.
3. Brand & Talent Magnet
Developers follow the people and communities they trust
| What it means in practice | Common DevRel tactics | How leadership sees the ROI |
|---|---|---|
| Build a reputation for being genuinely helpful and transparent; the brand becomes synonymous with developer-first | • High-signal conference talks & blog posts (no sales pitch) • Active, friendly moderators on Discord/Stack Overflow • Recognition programs (MVPs, Ambassadors) | ▸ Earned media & word-of-mouth cut marketing spend ▸ Surge in inbound engineering applicants who already know the stack ▸ Community goodwill cushions PR hiccups |
Real-world example: Kubernetes’ contributor ladder—supported by SIG mentors and events like KubeCon—turned a Google-born project into a cloud-native career beacon, attracting thousands of volunteer contributors and, by extension, enterprise adopters.
4. Market Education & Standard-Setting
When your tech defines a new category, DevRel can make it the default
| What it means in practice | Common DevRel tactics | How leadership sees the ROI |
|---|---|---|
| Codify best practices so the ecosystem grows in a direction that benefits everyone—especially you | • Authoritative reference guides & stylebooks • Workshops and certification programs • Collaborative RFCs with community buy-in | ▸ Reduces integration friction for every new customer ▸ Positions the company as a thought leader regulators & partners look to ▸ Raises the switching cost for competitors (“industry standard = us”) |
Real-world example: Terraform’s providers and HashiCorp-led education created de-facto IaC (Infrastructure-as-Code) standards, forcing cloud vendors to build compatible tooling rather than reinvent the wheel.
Key takeaway
DevRel isn’t just “nice to have community stuff.”
It’s a multiplier across product, marketing, and engineering:
- Short-term: smoother onboarding, fewer support tickets, quicker product fixes.
- Mid-term: stronger adoption curves, growing ecosystems that generate indirect revenue.
- Long-term: a brand developers champion, standards that lock in market leadership, and a hiring funnel that basically runs itself.
Investing in DevRel means investing in developer success first—and history shows the business success follows.